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Terms & Conditions

Terms & Conditions – Tempo

Effective Date: 22 August 2024


1. Introduction

Welcome to Tempo, a ride-hailing platform that connects passengers with professional drivers for safe, reliable, and affordable transportation. By downloading, accessing, or using the Tempo mobile application ("App"), you agree to be legally bound by these Terms & Conditions ("Terms").

These Terms apply to all users of the Tempo platform, including passengers, drivers, and any other individuals who access or interact with our services. Please read these Terms carefully before using the App. If you do not agree to any part of these Terms, you must discontinue use of the App immediately.


2. Definitions

For the purposes of these Terms, the following definitions apply:

3. User Accounts

a) Account Creation To access Tempo's services, Users must register and create an account. During registration, you agree to provide accurate, complete, and up-to-date information. Providing false or misleading information may result in immediate suspension or termination of your account.

b) Account Responsibilities You are solely responsible for:

Tempo will not be liable for any loss or damage arising from your failure to protect your account information.

c) Eligibility To create an account and use the Tempo platform, you must:

Tempo reserves the right to deny, suspend, or terminate access to any User at its sole discretion, without prior notice, if eligibility requirements are not met.


4. Services Provided

Tempo operates as a technology platform that facilitates connections between Passengers and Drivers. The following conditions apply:

5. Pricing and Payments

a) Fare Calculation Fares are calculated dynamically based on factors including but not limited to:

The estimated fare is displayed before you confirm your booking. By confirming a ride, you agree to pay the fare as calculated at the time of completion.

b) Surge Pricing During periods of high demand, fares may increase. Users will be notified of surge pricing before confirming a booking. Tempo reserves the right to adjust fare rates at any time.

c) Payment Methods Tempo accepts the following payment methods (as available in the App):

By using the Service, you agree to pay all applicable fares and fees in full at the time of the ride or as otherwise specified.

d) Cancellation Policy If a Passenger cancels a ride after a Driver has accepted the request, a cancellation fee may be charged. The applicable fee will be displayed in the App at the time of cancellation. Repeated cancellations may result in account restrictions.

e) Refunds Refund requests are handled on a case-by-case basis. To request a refund, please contact Tempo Support within 48 hours of the completed or disputed ride.


6. User Conduct

All Users of the Tempo platform are expected to maintain respectful, lawful, and safe behavior at all times.

a) Prohibited Activities Users must not:

b) Driver Conduct Drivers are expected to:

c) Ratings and Feedback After each completed ride, both Passengers and Drivers may rate and provide feedback on their experience. Tempo uses this feedback to maintain service quality. Tempo reserves the right to suspend or permanently terminate any account that consistently receives poor ratings or violates platform standards.


7. Limitation of Liability

To the fullest extent permitted by applicable law:

8. Privacy Policy

Tempo is committed to protecting your personal information. Our Privacy Policy describes in detail how we collect, use, store, and share your data. By using the Tempo App, you consent to the data practices described in the Privacy Policy.

Please review our Privacy Policy within the App to understand your rights and our obligations.


9. Termination

a) By Tempo Tempo reserves the right to suspend or permanently terminate any User's account at any time, with or without prior notice, for reasons including but not limited to:

b) By the User Users may terminate their account at any time by contacting Tempo Support or through the account settings in the App. Upon termination, access to the Service and associated data may be permanently removed.

c) Effect of Termination Upon account termination:

10. Dispute Resolution

a) Informal Resolution We encourage Users to contact Tempo Support first to resolve any issues informally before pursuing formal proceedings.

b) Arbitration If a dispute cannot be resolved informally, both parties agree to resolve the matter through binding arbitration, conducted in accordance with applicable arbitration rules under the jurisdiction of India.

c) Governing Law These Terms are governed by and construed in accordance with the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts located in India.

d) Class Action Waiver Users agree to resolve disputes with Tempo on an individual basis only. Class action lawsuits or group arbitration proceedings are not permitted under these Terms.


11. Changes to the Terms

Tempo reserves the right to update or modify these Terms at any time. When changes are made:

We recommend reviewing these Terms periodically to stay informed of any updates.


12. Contact Information

For any questions, concerns, or support requests related to these Terms, please contact us:

Tempo Support

We aim to respond to all inquiries within 2–3 business days.


13. Miscellaneous

a) Severability If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

b) Entire Agreement These Terms, together with the Privacy Policy, constitute the entire agreement between you and Tempo regarding use of the Service and supersede all prior agreements, understandings, or representations.

c) No Waiver Failure by Tempo to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision in the future.

d) Assignment Users may not transfer or assign their rights or obligations under these Terms to any third party without prior written consent from Tempo.


By using the Tempo App, you confirm that you have read, understood, and agreed to these Terms & Conditions.